FAQs.

Frequently asked questions.

Have a question? Click on any question below to see an answer. If a response below does not answer your question, click here to submit your question to Chick-fil-A.

About A-List

A: You know, Chick-fil-A® is about more than chicken sandwiches and waffle fries. And it's more than great service and "closed on Sundays." In fact, Chick-fil-A is more than a restaurant… It's a way of life.

A-List is a VIP program that was created to honor our best and most loyal customers (that would be you). You are the heart and soul of Chick-fil-A, and this is just our way of saying thanks. As an A-Lister, you will be invited to special events, have access to exclusive promotions, treats, Chick-fil-A gear and much more! The A-List is also a great way for us to get to know you even better, and continue a relationship that will last a lifetime. 

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A: Membership is open to anyone, but the program has been created for Chick-fil-A's most loyal customers. Participating Chick-fil-A restaurants will personally invite guests to become a part of the A-List.

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A: Currently, the A-List program is available in a limited number of Chick-fil-A locations. Each card is registered to a specific location and members must use their A-List card for any transaction (dine-in, carry out and drive-thru) at their home restaurant where the card is registered.

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Activating & Updating Your A-List Membership

A: The goal of the A-List program is to help deepen your relationship with your local Chick-fil-A and restaurant Operator by providing you the best, most applicable program possible. Registration is essential to the A-List program and is therefore required to become an A-List member. By registering your card, Chick-fil-A will be able to personalize the program for you by offering products and sending invitations to exclusive events that you are most interested in being a part of.

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A: To become an active member of A-List, you must register your card at Chick-fil-A-list.com. By registering your card,Chick-fil-A will be able to send you invitations to exclusive events, e-mails, and treats. 

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A: You can register your card online. You'll need your card's 14-digit number and 5- digit Reference Number. If you received a physical card, these numbers can be found on the back of the card. If you received a paper invitation, these numbers can be found on the front of the invitation.

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A: Download the Chick-fil-A One App in the Apple App Store or Google Play. Sign-In using your Chick-fil-A Account email address and password.

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A: A Chick-fil-A account is your way of compiling multiple digitial experiences (i.e. Cow Calendar Card, Mobile Ordering, Mobile Payment, Online Ordering and A-List) into one account. When you activate your A-List card, you are also creating or associating it to your own, unique Chick-fil-A Account. With a Chick-fil-A account, you can manage and update all of your Chick-fil-A digital experiences,described above, using the same e-mail address and password.

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A: No. There is no membership fee to join or participate in the A-List program.

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A: Treats and event invitations will be sent to the e-mail address associated with your Chick-fil-A Account. Your treats can also be viewed in the Chick-fil-A One App.

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Updating or Replacing Your A-List Membership Card

A: Sorry, memberships are non-transferable and cannot be shared with family members, friends or others.

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A: Yes! Any member of a family 13 and over is able to become an A-List member. Each additional family member must have their own A-List card registered to their own Chick-fil-A Account at chick-fil-a-list.com

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A: a. We will gladly replace registered lost or stolen A-List Cards. Please Sign-In to your Chick-fil-A Account using the email address and password you provided when activating your A-List card, and click on the “Lost Card” link at the top of chick-fil-a-list.com. Please verify your mailing address using the pre-populated form. 

b. Your replacement card will arrive in approximately 3 weeks to the address on file. In the meantime, please feel free to scan the QR code available through your Chick-fil-A One App.

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Miscellaneous

A: Receiving e-mail information about special promotions and/or events from your local Chick-fil-A restaurant is a critical component of the A-List program. A-List members can update their settings for receipt of such information by selecting the “Update Profile” link. Please do note that elimination of all communication will in effect terminate your A-List membership.

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A: On occasion, you’ll receive treats and event invitations via email. Be sure to keep your email address up-to-date in order to continue receiving these updates. You can update your profile by going to www.chick-fil-a-list.com.

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A: Yes. Once you become an A-Lister, the card will serve as the way to redeem the treats as well as help personalize the program. To redeem any free food, you must present your card or scan the QR code through the app at the time of the transaction. Additionally, swiping your card or scanning your phone at each visit, we will be able to better personalize the program for you.

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